Delivery Information

We only send parcels within the UK


Royal Mail Tracked 48 

3-5 business days £3.99

Free on orders over £35

You will receive a tracking number & link when your order is dispatched. Please leave any safe place instructions in the add note section when completing your order. Business days exclude weekends and Bank Holidays. (please allow extra delivery times when strike action is planned or at peak holiday times) Larger orders may be delivered by Parcel Force or APC. A tracking number and link will still be sent when your order is dispatched.


Please note: Safe place deliveries are left at the customers own risk. If no safe place is provided at check out a signature will be required on delivery.


** Delivery to Northern Ireland or Scottish Highlands may take longer & orders for larger items may incur a surcharge of £19.99. You will be notified by email on completion of your order**


Royal Mail Tracked 24

2-3 business days £4.99

You will receive a tracking number & link when your order is dispatched. Please leave any safe place instructions in the add note section when completing your order. Business days exclude weekends and Bank Holidays. (please allow extra delivery times when strike action is planned or at peak holiday times) Larger orders may be delivered by Parcel Force or APC. A tracking number and link will still be sent when your order is dispatched.


Please note: Safe place deliveries are left at the customers own risk. If no safe place is provided at check out a signature will be required on delivery.


** Delivery to Northern Ireland or Scottish Highlands may take longer & orders for larger items may incur a surcharge of £19.99. You will be notified by email on completion of your order**


Click & Collect - Free

Local pick up is an option for those living in the surrounding areas of our unit which is located in Criggion Lane, Trewern, Welshpool, Powys SY21 8EE, local pick up is free and same day pick up is available when you order before 1pm. The pick up service runs until 4pm Monday to Friday.

 

Returns

We offer a 30 day return policy.If you would like to return your item for any reason, provided it is unopened, in the original packaging and of a resalable condition. Must be returned within 30 days of purchase please. Just pack it up and take it to the post office. Please include your name and order number so we know who has returned the items. We ask you to cover the cost of the postage. Our return address is:

Incy Wincy Toys

Garreg Quarry,

Criggion Lane,

Trewern,

Welshpool

Powys

SY21 8EE


Please ensure you obtain proof of postage & your items are packed well, unfortunately we can't issue a refund for items in an unsalable condition.


Once we have received your return your refund will be immediately processed via your original payment method.


Damaged Items

If your item arrives damaged please let us know and we will get in touch with a number of options to sort this out for you. Please email us at info@incywincytoys.co.uk